支援與聯絡

有問題、建議,或想申訴處理結果,請寫信到 support@kadrewtw.com。也可以在 App 的「設定 > 意見回饋」直接寄信。

常見問題

怎麼新增圖釘?

在地圖頁,把下方中間的圖釘按鈕拖到地圖上想放的位置,選分類、表情符號,寫個標題,可以附最多 5 張照片或 1 部影片。

圖釘會留多久?

一開始有 12 小時。大家按讚會延長、倒讚會縮短;累積 1,000、5,000、10,000 個讚會發光變大,達到 10,000 個讚的圖釘到期後會成為「典藏」,永久留在地圖上。

怎麼檢舉或封鎖?

圖釘詳細頁的紅色旗子可以檢舉圖釘;個人頁右上角的「⋯」可以檢舉或封鎖帳號;快覽卡片右上角的「⋯」也能檢舉。

怎麼刪除自己的圖釘或留言?

圖釘:打開自己的圖釘,按右邊的紅色垃圾桶;或在「設定 > 發佈過的圖釘」往左滑。留言:長按自己留言的文字或照片,選「刪除留言」。商家圖釘和典藏圖釘不能刪除。

怎麼取消訂閱或恢復購買?

訂閱由 Apple 管理:到 iPhone「設定 > Apple 帳號 > 訂閱項目」取消。換手機或重新安裝後,在 App 的「NearbyNow Pro」或「商家方案」頁按「恢復購買」。退款請向 Apple 申請。

怎麼刪除帳號?

「設定 > 帳號管理中心 > 刪除帳號」。刪除後會發生什麼,請看隱私權政策第 5 節。刪除帳號不會取消 Apple 的訂閱,請另外取消。

為什麼看不到附近的圖釘或收不到推播?

請確認 iPhone「設定 > NearbyNow」裡的「位置」和「通知」已開啟,也可以在 App 的「設定 > 通知設定」選擇要收到哪些通知。

我是店家,怎麼申請商家認證?

在「設定 > 申請商家帳號」填寫商家資料並上傳證明照片,審核通過後名字旁會出現金色認證標誌,地圖上也會有你的商家圖釘。

相關文件

Support & Contact

Questions, suggestions or an appeal? Email support@kadrewtw.com, or use Settings > Feedback in the App.

FAQ

How do I add a pin?

On the map, drag the pin button at the bottom centre onto the spot you want, pick a category and an emoji, write a title, and add up to 5 photos or 1 video.

How long does a pin last?

It starts with 12 hours. Likes extend it and dislikes shorten it; at 1,000, 5,000 and 10,000 likes it glows and grows, and a pin with 10,000 likes becomes "Archived" when its time ends and stays on the map for good.

How do I report or block?

Use the red flag on a pin's page to report the pin; the "⋯" at the top right of a profile to report or block an account; and the "⋯" on a Quick Browse card to report it.

How do I delete my own pin or comment?

Pin: open it and tap the red trash button, or swipe left on it in Settings > Posted pins. Comment: long-press its text or photo and choose "Delete comment". Shop pins and archived pins can't be deleted.

How do I cancel or restore a subscription?

Subscriptions are managed by Apple: cancel in iPhone Settings > Apple Account > Subscriptions. After changing phones or reinstalling, tap "Restore Purchases" on the "NearbyNow Pro" or "Merchant plan" screen. Request refunds from Apple.

How do I delete my account?

Settings > Account Center > Delete Account. See section 5 of the Privacy Policy for what happens. Deleting your account does not cancel an Apple subscription — cancel it separately.

Why can't I see nearby pins or get notifications?

Check that Location and Notifications are on in iPhone Settings > NearbyNow; you can choose which notifications you get in the App under Settings > Notifications.

I run a shop — how do I get verified?

Go to Settings > Apply for a merchant account, fill in your business details and upload a proof photo. Once approved, a gold badge appears next to your name and your shop gets its own pin on the map.

Documents